Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. Browse by topic below โ and if you don't find what you're looking for, reach out to us directly.
๐๏ธ Ordering & Shipping
Q: How long does it take to process my order?
A: Orders are typically processed within 1โ2 business days. You'll receive a confirmation email as soon as your order is placed and a shipping notification with tracking once it's on its way.
Q: How long does shipping take?
A: Domestic shipping typically takes 3โ7 business days depending on your location. Expedited options may be available at checkout.
Q: Do you ship internationally?
A: Yes! We ship to select international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use that number to track your package directly with the carrier.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before the order ships.
โฉ๏ธ Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened items in their original packaging. Due to the nature of personal care products, we cannot accept returns on opened or used items.
Q: How do I start a return?
A: Contact our customer service team via email or our contact form with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are typically processed within 5โ7 business days back to your original payment method.
๐ฟ Our Products & Ingredients
Q: Are your products natural and cruelty-free?
A: Yes โ all products on Veracil.Com are cruelty-free and formulated with natural, ethically sourced ingredients. We do not test on animals and we do not carry brands that do.
Q: Do your products contain parabens, sulfates, or synthetic fragrances?
A: The vast majority of our products are free from parabens, sulfates, and synthetic fragrances. Each product page lists the full ingredient list so you can make an informed choice.
Q: Are your products safe for sensitive skin?
A: Many of our products are specifically formulated for sensitive skin โ including our African Black Soap, Lavender Oatmeal Goat's Milk Soap, Emu Oil Rosacea Soap, and the full Rustic MAKA natural deodorant line. Always check the ingredient list if you have known allergies.
Q: Where can I find the full ingredient list for a product?
A: Full ingredient lists are available on each individual product page. If you have a specific allergy concern, feel free to contact us before purchasing.
Q: Do you carry grass-fed tallow products?
A: Yes! We carry a curated selection of grass-fed tallow skincare products, including tallow face creams and balms. These are among our most popular items for those seeking ancestral, nutrient-dense skincare.
๐งด Skincare & Body Care
Q: What's the difference between a body butter and a body lotion?
A: Body butters (like our Whipped Shea Body Butter and Cocoa Butter Body Smoothie) are richer and more concentrated โ ideal for very dry skin or targeted areas. Body lotions are lighter and faster-absorbing, better for daily all-over use. Both are available in our Body Care collection.
Q: Which products are best for eczema or psoriasis?
A: We recommend our African Black Soap, Lavender Oatmeal & Goat's Milk Soap, Emu Oil Soap, 100% Raw Shea Butter, and the Soothe My Rash Kit from The Oil Bar. These are formulated with soothing, anti-inflammatory ingredients that support compromised skin barriers.
Q: Do you carry products for rosacea?
A: Yes โ our Emu Oil & Oatmeal Rosacea Soap is specifically formulated for rosacea-prone skin, combining pure emu oil with colloidal oatmeal to reduce redness and calm reactive skin without irritation.
Q: What natural deodorants do you carry?
A: We carry the full Rustic MAKA LLC natural deodorant line โ 10+ aluminum-free scents including fragrance-free options for sensitive skin. Popular scents include CALMING FIELDS (lavender & chamomile), OCEAN BREEZE, SWEET LEMONADE, and SACRED HOUR (sandalwood). All are free from aluminum, parabens, and synthetic fragrance.
๐ Cancer Care & Recovery Products
Q: Do you carry products specifically for cancer patients?
A: Yes โ The Balm Box collection is specifically curated for cancer patients and those in recovery. We carry chemo care gift boxes, lumpectomy care packages, post-mastectomy recovery aids (including a surgical drain holder, recovery pillow, wire-free bra, and seat belt shield), and ultra-gentle skincare safe for chemo-sensitive skin.
Q: Are The Balm Box products safe during chemotherapy?
A: The Balm Box products are formulated with gentle, natural ingredients specifically chosen for compromised and chemo-sensitive skin. However, we always recommend consulting with your oncologist before introducing new skincare products during active treatment.
Q: Do you offer wholesale for hospitals or oncology clinics?
A: Yes! The Balm Box Chemo Essentials Gift Bundle is available for wholesale purchase. Contact us directly for wholesale pricing and minimum order quantities.
๐ง Nootropics & Supplements
Q: What are nootropics?
A: Nootropics are natural or synthetic compounds that support cognitive function โ including focus, memory, energy, mood, and sleep. We carry the Stoned Ape, Inc nootropic line, which uses functional mushrooms and adaptogens like Lion's Mane, Reishi, Cordyceps, and Ashwagandha.
Q: What's the difference between Xnergy (A.M.) and Dream (P.M.)?
A: Xnergy is a daytime nootropic formulated for clean energy, focus, and motivation without crash or jitters. Dream is a nighttime formula designed to help you fall asleep faster, sleep deeper, and wake up restored. Together they form the AM/PM Bundle for complete day-to-night cognitive support.
Q: Are the nootropic supplements third-party tested?
A: Please refer to the individual product pages for Stoned Ape, Inc products for the most up-to-date information on testing and certifications. You can also contact us directly with specific questions.
๐ Hair Care
Q: What hair care products do you carry?
A: We carry a growing selection of hair care products including the 10-in-1 Hair Elixir from The Oil Bar (a multi-benefit treatment oil for all hair types), the Argan Oil Bamboo Shampoo Bar for frizzy and curly hair, and 100% Raw Shea Butter which doubles as a deep conditioning hair treatment.
Q: Are your hair products suitable for natural and color-treated hair?
A: Yes โ our hair oils and treatment products are formulated to be gentle enough for natural, color-treated, and chemically processed hair. Always check the individual product page for specific guidance.
๐ Blog & Education
Q: Do you have educational content about skincare ingredients?
A: Yes! The Veracil Research Team publishes regular blog articles covering skincare science, ingredient deep-dives, myth-busting, and product guides. Visit our Blog to explore our growing library of articles.
Q: Where can I learn more about specific ingredients like emu oil, shea butter, or tallow?
A: Our blog covers these topics in depth. Use the search function on the blog page to find articles on specific ingredients, skin concerns, or product categories.
๐ฌ Contact & Support
Q: How can I contact customer service?
A: You can reach us via our Contact page or by email. We respond to all inquiries within 24โ48 business hours.
Q: Do you have a loyalty or rewards program?
A: Stay tuned โ we're always working on ways to reward our community. Sign up for our email list to be the first to know about new programs, promotions, and product launches.
Q: How do I stay updated on new products and articles?
A: Subscribe to our email list at the bottom of any page, or follow us on social media. We regularly add new products, publish new blog articles, and run seasonal promotions.